Privacy policy

Privacy Policy

Last updated: 5 May 2026

UVB Therapy Ltd
Company No. 17144023
Registered in England & Wales

UVB Therapy Ltd (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) in order to provide you, the customer, with a curated shopping experience. UVB Therapy is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable individual. Personal information does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details including name, billing address, shipping address, email address, and telephone number

  • Financial information including payment card details, transaction information, and payment confirmation (processed securely by third-party payment providers)

  • Account information including login credentials, preferences, and settings

  • Transaction information including products viewed, added to cart, purchased, returned, or cancelled

  • Communications including messages sent to us via email, website forms, or customer support

  • Device information including IP address, browser type, and device identifiers

  • Usage information relating to how you interact with and navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, or otherwise provide information

  • Automatically, through cookies and similar technologies when you use the Services

  • From service providers, such as payment processors, couriers, analytics providers, and hosting services

  • From third parties, where permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide and Improve the Services

To process payments, fulfil orders, arrange delivery, manage returns, communicate with you, maintain your account, and improve the functionality and performance of our Services.

Marketing and Communications

To send transactional communications and, where permitted, marketing communications. You may opt out of promotional emails at any time.

Security and Fraud Prevention

To detect, prevent, and investigate fraud, misuse, or security incidents and to protect our Services and users.

Legal and Compliance Purposes

To comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and trusted service providers who assist with hosting, payment processing, analytics, customer support, fulfilment, and delivery

  • With business and marketing partners, where permitted by law

  • When required to comply with legal obligations or protect our rights

  • In connection with a business transaction such as a merger or restructuring

We do not sell your personal information.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be processed outside your country of residence.

To learn more about how Shopify uses your personal information, please review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We take reasonable steps to protect personal information; however, no system is completely secure. Information transmitted over the internet may not be fully secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Data portability

  • Restriction or objection to processing

  • Withdrawal of consent (where applicable)

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

International Transfers

Your personal information may be transferred outside the UK or EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us via the contact details provided on our website.

For the purposes of applicable data protection laws, UVB Therapy is the data controller of your personal information.