Shipping and delivery policy

Last updated: 29 October 2026

Delivery is charged. The price depends on the unit, your full postcode, the delivery service and any agreed access or installation requirements. We confirm the full charge before you place a binding order. Please email info@uvbtherapy.co.uk or send a WhatsApp message to +44 7346 811405 (messages only) for a quote if checkout does not show the correct option.

Delivery areas

We arrange delivery across mainland Great Britain, covering England, Scotland and Wales, subject to service availability. Some remote mainland postcodes, including parts of the Scottish Highlands, require an individual quote.

Contact us before ordering for Northern Ireland, Scottish islands, the Isle of Wight, the Isle of Man, the Channel Islands or an overseas destination. Availability, cost, delivery time and any installation must be confirmed for the specific order. Northern Ireland is part of the UK; the Isle of Man and Channel Islands have separate customs and tax arrangements.

For an agreed international order, we will explain the delivery terms and any applicable import duties, taxes or clearance charges before you commit, including who is responsible for paying them. We do not promise that all products or services are available in every destination.

Quotes and what is included

Delivery charges shown in a quotation or at checkout include any VAT payable on that delivery. Any general price guide is indicative until we confirm the charge for your full postcode and chosen unit. Mini-unit packing and postage are quoted separately where applicable.

We will tell you whether the service includes delivery only or agreed assembly, installation and equipment handover. Stairs, restricted access, parking restrictions or unusual handling may affect the service and price. Please describe these before ordering. No additional paid service will be added without your agreement.

Timing and booking

We confirm the expected delivery period for your order before purchase. Stock, manufacturing and courier availability can affect timing. Any lead time shown is specific to the product and service quoted; a general estimate is not a promise of next-day delivery or installation.

Unless a different period is agreed, delivery will take place without undue delay and within 30 days after the contract is made. We will keep you informed of material delays. If an agreed essential deadline is missed, or delivery is not completed within an applicable reasonable additional period, you may have the right to cancel and receive a refund.

The carrier or delivery team may contact you to arrange an appointment or time window. A responsible adult should be available at the agreed address. Please tell us promptly if the arrangements need to change.

Packaging and access

We use protective packaging appropriate to the unit and transport method. The service may be provided by a specialist carrier or a supplier's delivery team.

Check that the unit can pass safely through doors and access routes and that the delivery area is suitable. Do not assume delivery includes carrying equipment upstairs or installing it unless that service has been agreed. We will explain access requirements and the delivery service before purchase.

If a booked delivery cannot be completed because you provided incorrect information or were unavailable at an agreed appointment, a reasonable redelivery cost may apply only where permitted by the agreed terms and law. We will explain the actual cost and agree the next arrangement. There is no automatic redelivery penalty.

Receiving your unit

Inspect the packaging and equipment as soon as reasonably possible. If safe, photograph visible damage and tell the delivery team. Report missing items or damage to info@uvbtherapy.co.uk promptly. Keep packaging where practical while an issue is investigated.

Do not switch on a visibly damaged or unsafe unit. Prompt reporting helps investigation, but failing to report within 24 hours or signing for delivery does not remove statutory rights.

Where we arrange transport, we remain responsible for the goods until you or your nominated recipient takes physical possession. We handle claims for damage during that delivery; you are not required to pursue our courier instead of exercising your rights against us.

For returns, cancellations and warranty transport, see our Return and Refund Policy. A change-of-mind return cost is separate from the outward delivery charge and will be disclosed as required before purchase.